Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research payout speed, bonus terms and withdrawal conditions at casinos that sit outside the GAMSTOP scheme, and we would rather hear from a reader who thinks we have something wrong than leave it uncorrected. Write to us at [email protected] and a person will read it.
One thing to be clear about before you start typing: we are an independent publisher, not a casino. We cannot access your account, release a pending withdrawal, unlock a bonus or reverse a self-exclusion. If your issue is with an operator, the section on complaints below explains the route that actually works.
How we make money, and why it does not change what you read
Some of the links on this site are commercial. If you follow one and open an account, we may be paid a commission by the operator. That arrangement is agreed separately from our research and has no bearing on rank order, editorial rating or the wording of a review. Our ratings are our own judgement from desk research, not customer-review scores and not paid placements. If you ever think a write-up reads like it was bought, say so in your message and quote the line.
What to send us, and what to include
Detail speeds everything up. The more precise the message, the faster we can check it against the operator's published terms.
- Corrections — tell us the page, the sentence and what you believe the correct position is. Screenshots of terms pages are ideal, because operators revise bonus and withdrawal terms without notice.
- Payout experiences — how long a withdrawal actually took, which method you used, and whether identity checks delayed it. We cannot publish it as a tested result, but patterns from readers tell us where to look harder.
- Bonus term queries — if a wagering requirement, maximum bonus bet or cashout cap reads ambiguously, send the clause and we will explain how it normally works in practice.
- Coverage requests — a payment method, game type or operator you want researched.
- Partnership and press — introduce the company and the proposal. We will tell you plainly whether a commercial relationship is possible and we will disclose it if one exists.
- Safer gambling concerns — flag it at the top of the message and we will point you to the organisations listed further down.
We aim to reply within two working days. Complex factual queries, particularly ones where we have to re-read an operator's terms, can take longer. We do not send automated holding replies pretending to be answers.
Reaching a casino when a payout stalls
Most reader emails about money are really complaints about one operator, so here is the sequence that gets results, in order.
- Live chat first, in writing. Ask for a transcript by email. Verbal assurances from chat agents are hard to rely on later.
- Escalate by email to the support address in the terms. State the account name, the withdrawal amount and date, the method used, and the clause you believe applies.
- Complete verification properly. Most held withdrawals at offshore sites are KYC, not refusal. Passport or driving licence, a utility bill or bank statement under three months old, and a card image with the middle digits hidden are the standard set. Larger or fast-accumulating balances often trigger source-of-funds checks, which means payslips or bank statements showing where the deposit money came from.
- Use the operator's formal complaints procedure. The terms should name a deadline and an alternative dispute resolution body. With overseas licences, typically Curaçao or similar jurisdictions, ADR is weaker than the UK equivalent and outcomes are not guaranteed.
- Write to us last. We cannot arbitrate, but a documented pattern of stalled payouts changes what we publish about a site.
Where the operators we cover sit
Readers often ask which sites our comparisons refer to. The full research sits on our ranked list of casinos not on GamStop; below are the headline welcome offers as advertised by the operators, so you can see what the terms conversation is usually about. Every figure is the maximum advertised, not a typical outcome, and each one is bonus money subject to wagering before withdrawal.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.8 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Betmica
It leads our list because the advertised package is the largest sterling-denominated offer among the sites we researched and the account is held in pounds, which removes the conversion margin that quietly erodes payouts elsewhere. The headline 570% up to £5,700 plus 270 free spins only reaches its ceiling on a very large qualifying deposit, and like every percentage match it is bonus funds first: expect a wagering multiple, a capped maximum bet while the bonus is live, and an expiry window. Limitation: the bigger the match, the higher the total turnover needed to clear it, so the effective payout potential for an average deposit is nowhere near the headline number. Read the cashout cap on free-spin winnings before you decide.
Kikibet
Worth contacting us about because the 300 free spins are the most generous spin count paired with a sterling cap in our research, and spins tend to convert to withdrawable cash faster than a large percentage match. The 350% up to £5,555 sits in a more realistic band than the four-figure-percentage offers. Limitation: free-spin winnings are commonly capped at a fixed amount regardless of what the spins produce, and spins are usually locked to specific slot titles, so return to player and volatility are chosen for you.
Betninja
The flat £1,000 bonus and 100 free spins is the clearest structure here, and clarity matters when you are trying to work out what you can actually withdraw. A fixed sterling figure is easier to model against a wagering requirement than a percentage that scales with deposit. Limitation: a flat cap means high-deposit players gain nothing extra, and a £1,000 bonus still carries the same qualifying odds, game-contribution and expiry rules as any other, so it is not automatically the softer deal.
WinnerIsland
Included for readers who are comparing euro-denominated accounts. The up to €1,000 plus 100 free spins is modest against the field, which usually correlates with less punishing turnover. Limitation: deposits and withdrawals in euros mean your bank or card issuer applies a conversion rate on the way in and out, which can cost more than the difference between two bonus offers.
What payouts and deposits actually cost you
Since this site is built around payout research, it is the subject most emails touch. In general terms, for UK players at offshore casinos:
- Debit cards are the most common deposit route. Some UK issuers decline gambling transactions to non-UKGC sites; that is a bank decision, not a casino one.
- Bank transfer suits larger withdrawals but is the slowest, often several working days after approval.
- E-wallets are usually the quickest once verification is complete. PayPal is rarely available at non-GamStop sites, so do not assume it; check the cashier before depositing.
- Cryptocurrency is widely accepted at these operators and typically the fastest settlement, but the balance is exposed to price movement and conversion spread.
- Fees and conversion — the casino may charge nothing while your bank charges a non-sterling transaction fee. Minimum deposits and minimum withdrawals differ, and daily, weekly or monthly withdrawal caps are common, particularly on jackpot wins.
We publish only what an operator states in its own terms. If you find a fee or a cap that contradicts what we have written, that is exactly the email we want.
The games and betting we research
Our coverage spans slots, including progressive jackpots where the payout cap in the terms matters more than the jackpot size, plus live dealer rooms running blackjack, roulette and baccarat, and the table games in the standard lobby. We look at software provider line-ups, published RTP, volatility and how well the lobby works on a phone. Several of these brands also run a sportsbook on a shared wallet: pre-match and in-play markets, esports, accumulators, bet builders and cash-out, with free bets carrying minimum qualifying odds, often around 1.80 in decimal terms. Game contribution to wagering differs sharply between slots and table games, and sportsbook bets frequently do not count towards a casino bonus at all.
Legal standing, eligibility and support
You must be 18 or over. The operators covered here hold overseas licences rather than a UK Gambling Commission licence, which means they are not part of GAMSTOP, the free self-exclusion scheme for Great Britain, and the consumer protections attached to a UKGC licence — including UKGC complaints routes and deposit-limit rules — do not apply. Accepting British customers is not the same as being authorised by the British regulator. No casino can be described as completely safe, and no withdrawal can be guaranteed.
If you registered with GAMSTOP, your exclusion runs for six months, one year or five years and is there for a reason. If you are contacting us because gambling has stopped feeling optional, please contact GamCare on 0808 8020 133 or the National Gambling Helpline, both free and confidential, and consider blocking software alongside bank-level gambling blocks. Gambling is not income and it will not fix a financial problem. Our last factual review of this page was 23 September 2026.
If none of the above covers your question, email us anyway — a short message with the page name and your question is enough to get started.